BackOnTrack® Triage
Identify which early-stage delinquencies require the most attention
With BackOnTrack Triage, collections teams decrease write-offs by segmenting early-stage delinquencies whose risk otherwise looks identical.
Create effective early-stage treatments
Too often, collections teams approach early stage delinquencies with one-size fits all solutions. Our triage tool enables teams to quickly ask crucial information from consumers and alter their treatment based on risk and persona.
Predict roll-forward risk
BackOnTrack Triage data provides new, additive information that helps collection groups prioritize outreach. Collections groups can improve efficacy, customer retention and reduce costs.
Empathize with consumer’s circumstances in real-time
BackOnTrack Triage reveals the context of a delinquency and codifies this information as personas that can help your collectors demonstrate empathy and make better decisions.